Privacy Policy

Introduction

Welcome to https://residential-epoxy-flooring-ohio.bestcitypro.com (hereafter referred to as “Residential Epoxy Flooring Ohio,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in compliance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
General Data Protection Regulation (GDPR) of the European Union
Lei Geral de Proteção de Dados (LGPD) of Brazil
California Consumer Privacy Act (CCPA/CPRA)
Colorado Privacy Act (CPA)
Utah Consumer Sales Practice Act (UCPA)
Connecticut Law on Data Breach Notification (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy applies to all aspects of our online presence, including our website, mobile applications, online services, and products offered through these channels. However, please be aware that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy describes how we handle your data in various scenarios:

Using Our Applications and Services: When you sign up as an authorized user and access our applications or utilize our services, we collect and process the data necessary for account creation, service delivery, and communication with you.
Visiting Our Websites: If you browse our websites linked to this Privacy Policy, we may gather information about your device, location, and browsing behavior through automated technologies like cookies (as explained below).
Communications: We may reach out to you via email, calls, or text messages/SMS for various purposes, including newsletters, promotional offers, order updates, customer support, or feedback requests.

Personal Data Collection

We collect multiple types of personal data, which can include:

Account Information: Details related to your user account, such as username, email address, and password hashes.
Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
Financial Information: Bank account details (if provided for direct deposits or payments).
Purchase Information: Order history, products purchased, and associated pricing.
Mobile Device Identifiers: Unique device IDs, mobile network information, and browser types for analytics and personalization.
Location Data: GPS coordinates and location services data to provide location-based services (with your consent).
Feedback: Reviews, comments, and responses provided by users to enhance our services.
Social Media Information: If you choose to log in via social media accounts, we may collect information from those platforms (with your permission).
Product Information: Details about products you view, search for, or purchase on our sites.

We acquire this data through direct user input, interactions with our systems, and automated tracking technologies like cookies. Additionally, third parties may share personal data with us, though we respect their privacy policies in such cases.

Cookies and Similar Technologies

We use cookies and similar tracking tools for several purposes:

Strictly Necessary: These cookies enable core functionalities, such as enabling you to log into secure areas of our site.
Preferences: They remember your preferences, language settings, and other customization choices.
Analytics: Analytics cookies help us understand how users interact with our websites, providing insights for improvement.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purposes for collection:

Financial and transaction data may be retained for tax and accounting purposes, typically up to 7 years.
Healthcare information might be kept longer due to legal requirements, often up to 10 years or more.
Personal data associated with inactive accounts is usually deleted after a certain period of inactivity (e.g., 2 years).

Once the retention period expires or when data is no longer needed, we securely delete or anonymize the information.

Security Measures

We take robust security measures to safeguard your personal data:

Encrypted Communication: We use encryption protocols to protect data during transmission over networks.
Secure Third-Party Processing: We engage trusted third parties to process sensitive data, ensuring they adhere to strict security standards.

Children’s Privacy

Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal information from children in this age group.

Your Rights (Data Subject Rights)

Depending on your location, you may have specific rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to correct inaccurate or incomplete personal data.
Erasure/Right to be Forgotten: The right to request the deletion of your personal data in certain circumstances.
Restriction: The right to limit the processing of your personal data.
Portability: The right to receive a copy of your personal data in a structured, commonly used format.
Objection: The right to object to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising your data subject rights.

To exercise any of these rights, please contact our privacy team using the information provided below. We will respond to legitimate requests within a reasonable timeframe.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

Contact Information

For inquiries, unsubscribe requests, or questions related to data privacy, please contact us:

Email: [email protected]
Address: [Provide physical address]

We value your trust in our commitment to privacy and data security.